Onboarding Consultant

Work Location(s): Louisville, KY, US

ADP is hiring an Implementation Project Manager I/Client Onboarding Specialist. In this position you will be a part of our Digital Implementation Team (Sales2Service) responsible for the project management of the entire implementation, from the point of sale through the transition to on-going Client Services.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:

• Project manages work of several internal departments, client, financial advisors and client’s prior recordkeeper to ensure a successful implementation and is the subject matter expert for all functional areas through ADP for the conversion.
• Perform various status check in phone calls, ensuring the client understands the actions they need to take to ensure a successful implementation.
• Establish solutions for clients based on research, and collaboration amongst other internal stakeholder teams.
• Responsible for client satisfaction throughout the onboarding process.
• Work with client, and internal partners to coordinate a seamless transition to Client Service.
• Assist with developing new ideas, and implementing new strategies to expand ADP’s digital onboarding process.
• Failure to properly execute could cause significant financial impact to ADP and/or the client.

Digital Client Account Manager:

• Key client contact during implementation from point of sale through the transition to Client Services.
• Monitors and communicates missing information that would restrict a smooth transition to Client Service.
• Drawing from 401(k) experience, product and legislative knowledge evaluates, assesses and recommends solutions to question / issues surfaced from client, and internal departments regarding the implementation.
• Consulting with client on non-standard issues.
• Work with the client and internal ADP groups on exception related processes requested by clients. This may include special processes needed to be supported by Client Services and Operations, etc.
• Complexities may include review and communication of service calculations, combination of multiple loans into small number of loans, mapping of investment elections and deferral percents, etc.
• Participate on team projects
• Research issues and share findings with other team members

Performs other related duties as assigned

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• PMP or equivalent professional project management certification
• Experience with project management tools and structured methodologies
• Knowledge of functional area and related company products
• Excellent organizational, planning and time management skills for handling multiple and conflicting activities
• Excellent negotiation, communication, presentation and facilitation skills
• Expertise with Microsoft Office, Microsoft Project and Visio
• Commitment to being accountable for results
• Capacity for building relationships both internally and externally
• Strong focus on client service
• Ability to think independently and make decisions
• Strong interpersonal skills
• Collaborative approach to work
• Capacity to effectively manage a team

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.