| Job Summary |
| To be well-versed in the payment policies/guidelines, operation of the Centre and the Internet eServices so as to close off all customers’ queries satisfactorily in accordance to established service standards. |
| Key Accountabilities / Responsibilities |
| Handle customers’ queries (phone / email) escalated from the general Call Centre Handle walk-in customer Handle 1st level trouble-shooting with regard to the Internet eServices Escalating complex queries for superior’s intervention Engaging customer in change management campaign Suggest improvement arising from interaction with the customers Submit daily report in a timely manner |
| Job Specifications |
| EDUCATION Minimum GCE ‘A’ Level / Diploma Holders |
| EXPERIENCE Relevant experience in customer service is an advantage. |
| SKILLS MeticulousGood interpersonal and communication skills.Result oriented |
Notes: If you’re interested with the above job, please click button [Apply the job @Company’s site] below to brings you directly to the company’s site.
Job Features
| Job Category | Administration |
| Posted | Sep 6, 2023 |
| Job ID | 9765 |