Associate Technical Operations Analyst

Work Location(s): Sioux Falls, SD, US

ADP is hiring an Associate Technical Operations Analyst. This position is on-site in Sioux Falls, South Dakota. The shifts are as follows: Week 1: Tues-Thurs (6pm-6am) & Week 2: Thurs-Sat (6pm-6am)

• Are you ready to grow your career and be part of a team at an established, respected, global company?
• Do you like a fast-paced, collaborative environment where no two days are alike?
• Are you able to understand and explain technical issues?
• Have you ever wanted to work ‘in the cloud’ within the Data Center supporting thousands of devices and connection points?

Well, this may be the role for you. Ready to make your mark?

In this role, you will be part of a team that maintains the lifecycle of the physical hardware that supports ADP’s cloud-based payroll, tax, HR, and benefits solutions to help our customers save time, stay compliant, and manage costs.

No two days are the same. You will work alongside a team of passionate, creative engineers and incident managers whose primary goal is the timely restoration of services, alleviating any downstream impacts to ADP associates and clients who employ one to millions of employees.

From implementation to decommission, you’ll spend your days planning & supporting the lifecycle of they physical layer of all technologies and platforms such as network, storage, mainframe.

To thrive in this technical operations career, you must have a strong technical aptitude of common components of physical layer such as cabling, terminology and industry trends.  You’ll use your expertise to guide troubleshooting efforts with a laser focus on restoring services while clearly communicating across a broad audience of technologists and varying degrees of technical aptitude. 

Like what you see?  Apply now!

Learn more about ADP at tech.adp.com

A little about ADP:

We are a global leader in HR technology, offering the latest AI and machine learning-enhanced payroll, tax, HR, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. A global Best Places to Work, DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more, ADP has a deep commitment to diversity, equity, and inclusion. Learn more about ADP’s commitment on our YouTube channel: http://adp.careers/DEI_Videos

WHAT YOU’LL DO:

Here’s what you can expect on a typical day in the life of a Technology Operations Specialist at ADP.

The DC hardware team consists of ~20 individuals. Team members are spread across several shifts including day, night, and weekend shifts, and two sites (DC1 and DC2). Team consists of DC Operations (IT hotline/break/fix), and DC Planning.

Daily Huddles. You’ll start each day with a daily huddle, working in a team to understand responsibilities, identify any issues, and communicate priorities.

Hotline Support. Receive calls from various groups and vendors regarding faulty service or equipment alerts.

Variety of work. There is no typical day. You could be working on anything from installing physical device, preparing for new builds, repairing servers, or installing cables.

Learning. The DC team supports thousands of devices, there’s always opportunity to learn new technology with a “figure it out” mentality.

Challenges. You’re comfortable working on products with tech that has never been used before. Inevitable challenges will arise, and we’ll rely on you to look for a solution.

Experience. You have 3-5 years of experience in relevant skills gained and developed in the same or similar role.

TO SUCCEED IN THIS ROLE: 

Positive Self-Starter. You have an upbeat, persistent style and the ability to cold call without fear of rejection. You can manage your time well, prioritize deliverables, and multi-task with the best of them. In addition, you can present your ideas in a clear, professional manner on paper, in-person, and over the phone.

Organized. Multi-tasking abilities are essential when working on the DC Operations team.  Attention to details is imperative as information is exchanged across multiple groups to triage incidents and coordinate with teams to schedule required maintenance.

Proven Winner. You have an ambitious spirit and thrive under pressure. You have ability to retain information and collaborate with colleagues o trouble shoot issues.

Education. You’ll have a bachelor’s degree OR equivalent.

YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:

Team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another’s ideas to net out the best solution.

Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We’re obsessed with the art of achieving simplicity with a focus on client happiness and productivity.

Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.

Act like an owner & doer. Mission-driven and committed to navigating change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.

Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP’s Philanthropic Foundation.

Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

What are you waiting for?  Apply today!

Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY

(ADA version: https://youtu.be/IQjUCA8SOoA )

#LI-MS2

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.