Custom Plan Ops Specialist II

Work Location(s): Louisville, KY, US

ADP is hiring a Custom Plan Ops Specialist II. In this position you will be responsible for the backend processing of some of ADP’s largest retirement clients. To be successful in this position, you will need to have an attention to detail along with strong time management skills, be proficient in Microsoft office (specifically excel), and have a drive for learning new things. Duties include: ensuring quality standards; processing and posting non standard/non payroll transactions; and, researching and resolving open items as a result of processing.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:

• Managing a workbasket of numerous different types of participant transactions and having them all completed within a set timeframe (SLA).
• Working together with the team to complete monthly product changes (P2P/Spin-Offs).
• Occasionally fielding questions from our clients regarding payroll submissions.

• Proactive collaboration with internal teams to understand downstream effects of recordkeeping transactions.
• Associates on this team are expected to be proficient in problem solving and data analytics along with being skilled in organization, prioritization, and effective communication. These traits will be critical to accomplishing their day-to-day work.
• Regularly communicate with internal teams, team members, and leadership via email and an instant messaging system (Webex). 
• Working independently to ensure that assigned duties are completed timely.
• Performs other related duties as assigned.

QUALIFICATIONS REQUIRED:

• 1 – 3 Years of Related Experience
• Data Entry Experience
• Experience in Microsoft office

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• College Degree
• Working experience with 401(K) retirement plans
• ASPPA QKA certification
• Knowledge of ADP recordkeeping systems
• Experience in a client service environment

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.