Client Service Technical Analyst

Work Location(s): Alpharetta, GA, US

ADP is hiring an Entry Level Developer to serve as a Client Service Technical Analyst!

• Are you empathic to client needs and working collaboratively to find the best solutions while able to maintain the best customer service?
• Are you trained as a software developer and knowledgeable on API?

Well, this may be the role for you!

What you can expect on a typical day:  

• Be a Trusted Advisor and Problem Solver. You will use your wide breadth of expertise to help ADP’s clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions, resolve issues, and provide solutions. You will take the initiative to seek answers, solutions, and positive outcomes by providing technical support to Clients & Partners with respect to APIs
• Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction as well as work with the Client Service and Implementation teams to ensure an effortless implementation processes. You hold yourself to the highest ethical standards and live ADP’s core value of ”Integrity is Everything.”  
• Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to help clients understand our products’ value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.  
• Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year. 
• Triage. You triage production issues and work with technical teams to conduct RCAs
• Monitor. You monitor dashboards and logs (example Splunk)
• Support. You support clients and partners with their certificate requests.

Like what you see? Apply now!

Learn more about ADP at tech.adp.com/careers

A little about ADP: We are a global leader in HR technology, offering the latest AI and machine learning-enhanced payroll, tax, HR, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. ADP has a deep commitment to diversity, equity, and inclusion as a global Best Places to Work, DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about ADP’s commitment on our YouTube channel: http://adp.careers/DEI_Videos

TO SUCCEED IN THIS ROLE: Required Qualifications  

• You have a College degree
• Able  to support and handled/triaged API issues. Familiarity with GET/PUT/POST/DEL API calls.

• Able to call an API and parse data to extract field level details
• Read schema/reference guides to build an API payload for making/updating POST calls.
• Understand API level requirements – Such as required/optional fields and able to mirror/test the calls via API and validate in UI.
• Knowledge of common API error codes
• Bonus: If you worked on a core programming language – JAVA, C++, Python is a plus
• Ability to identify process improvements and be able to work with DEV teams to automate manual processes.
• Familiarity with monitoring tools
• Strong written / verbal communication, analytical, time management and problem-solving skills
• Experience working with web applications, APIs and latest web standards (OAuth, SAML, OpenID Connect, RESTful web services, JSON & others).

YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:

• Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another’s ideas to net out the best solution.
• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We’re obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP’s Philanthropic Foundation.
• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

What are you waiting for? Apply today!

Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY

(ADA version: https://youtu.be/IQjUCA8SOoA )

#LI-SM3

#LI-Hybrid

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.