- Responsibilities
- Manage the Customer/Nacelles Product Technical relationship for assigned region/airlines.
- Assist customers with any product technical issue to effectively drive customer satisfaction.
- Collaborate with the Customer Team (CT), to interface with all levels of customer contacts in support of Nacelle Product Entry into Service (EIS) preparation and follow-on revenue service operations.
- Provide technical assistance through on-site “over the shoulder” guidance and troubleshooting of Nacelles, including the use and proper interpretation of data and technical instructions.
- Review, report, and make recommendations regarding reported Nacelles malfunctions issues and failure trends to ensure a continuous reduction of disruptions for customers.
- Make recommendations regarding required maintenance to ensure alignment with customer operational needs.
- Assist the customer to drive service bulletin implementation and Field actions, to minimize operational interruptions.
- Maintain awareness of program and project changes and communicate to the CT.
- Any other befitting assignment or duties as assigned by Head of Department.
- Qualifications/requirements
- Bachelor’s degree with at least 3 years of experience in an aviation related field service or maintenance position
- Must be willing to travel.
- Strong oral, written communication skills, excellent customer relationship building skills, strong interpersonal skills; demonstrated ability to analyze and resolve problems.
- Demonstrated technical expertise in Nacelles repair, troubleshooting, shop operations, and testing; use of Aircraft Maintenance Manual (AMM), Structural Repair Manual (SRM), Trouble Shooting Manual (TSM) and Component Maintenance Manual (CMM).
- Demonstrated understanding of the financial/commercial impact of technical solutions.
- Ability to make formal presentations to all levels of the organization, customers and peers.
- Able to work with all levels of maintenance, engineering, and management.
- Ability to work across global teams.
- Experience with customers and airline operational organizations.
Notes: If you’re interested with the above job, please click button [Apply the job @Company’s site] below to brings you directly to the company’s site.
Job Features
| Job Category | Engineering |
| Posted | Aug 7, 2023 |
| Job ID | 11921 |